The room was ok- expensive! The breakfast is better than usually expected , however the lady in charge has a sour attitude and never seems to make enough hot additions at any given time . Really hard to have a good hot meal with everything needed. The pool area is full of mosquitoes or biting flies. Brianna was the only Bright light….her positive & incredibly sweet nature make each & every time you walk by the front reception a positive experience.

Had to stay here unplanned after coming in from out of town. Clean, new, good room amenities - including coffee machine. FAR TOO expensive. Even with a discount ! Nice there's NO SMOKING ?, NO PETS ? Checked in (no fault of hotel) pretty late from airport. Asked for late checkout - was given half hour, though other guests that checked in right after me I witnessed got more time. Front desk also called room to "give me a heads up" like while I was getting ready to leave, just out the shower (very nice too) at 11:18 AM , when I had 12 more minutes. Only can say the manager (female) was there. Didn't get to meet her, she was speaking to employees. Also only can say a great thing was the TV location of my double, first floor, near front desk room was logistically nice in that I could watch while in shower, at the sink via the mirror ?. Other than that I am giving 2 stars ? for pricey, room too close to service (laundry) area, employees were speaking loud in the AM BEFORE 11 AM. View non - existent for my particular room

Rooms are not very soundproof. Good news is there’s wood floors instead of carpets. Definitely a more rundown hotel. The front girl Shelby very friendly cordial coming and going. There’s a very large man that is at the desk. Also, he never speaks. Doesn’t say hello doesn’t greet you coming or going. Probably won’t stay here again.

Very unfriendly staff with checkin. (Moran) Told they couldn't find reservation and questioned whether we had correct address....looked for reservation without listening to me spell the last name...told us we could cancel our reservation if we couldn't do the steps.THE ELEVATOR IS BROKEN!!! Heard him say the exact same thing to 2 other guests on different days!!! I asked if they could carry our suitcases up the steps for us. (Senior Citizens)Had to ask several times before the other gentleman sitting at desk, doing nothing, finally did. Night desk attendant greeted us when we returned from dinner, asked if we needed anything and said good night. What a difference from the 2 guys whom didn't even have eye contact with us when we checked in. Room very outdated. Noisy exhaust fan and heater. Bed old with spring box that made Loud noises every time someone got in and out of bed. Uncomfortable ? House keep was very nice and friendly ..we were there 4 nights and really didn't need them to clean our room, but they kindly exchanged towels that we brought to them every day.

Our stay was disappointing. Though this was a convenient location, it was not in good repair. Our room's shower head was coming free of the wall, the window was not sealed and we could hear every sound from the pool. There was a gap of around an inch beneath the door and we could hear people shouting and moving around all night long. There was construction (February) so that was also noisy. The breakfast food provided was disappointing and unappealing.

Pros: Beds were comfy. Water pressure in the shower was amazing. Breakfast was pretty good except they ran out of orange juice. Location was great and close to many restaurants. Cons: they had no intention of cleaning our room. We stayed for 3 days and the 2nd day I saw the ladies cleaning other rooms so I asked them to clean ours. But day 1 and 3 no cleaning service. Very loud guests above us and next up is.

Rooms appeared to be cleaned at first and smelled nice. The lemon scent was gone by morning and the AC musk took over. Wasn't unbearable but was noticeable. Something that bothered me was when they redid the flooring they must've paid the owners cousin at a cheap price to do the job. Bad cuts and some planks were protruding upwards. The bathtub had the spout moving away from the wall and the plug was not attached anymore. There were some cracks and some maybe old wet spots in the drywall in the bathroom that made the feeling of the place rundown. It was serviceable, it was there for what we needed. A cheaper option closer to the Mesa airport before our flight back home.

We stayed here one night last week. The manager, Rosendo, was very accommodating of our needs. We paid a $100.00 security deposit and when the room seemed to have a little bit of a smoking smell we called to report it so it couldn't be charged to us. Also, we had a small problem with the volume of the TV and he graciously came to the room to fix it.

Honestly worst customer service I have received. I was there for a work trip and we left two days early. I left my card keys in the room for them and walked down to leave and was charged for two days that I was not even there. Called from desk spoke to "Tammy" I believe and she was the most rude manager I have talked to. She was very snooty and irritated and instead of trying to help with anything said too bad there is nothing she can do and she will not be refunding or helping us out with the situation. This is a customer service field and honestly she is not the right face for something of this sort because that's not how you go about it in a customer service setting. She tried to say " the do not disturb signs were left up so nobody knew to go in and check" when I in fact am sure I took that off since I was leaving. I would not recommend this place to anybody because if something goes wrong they are NOT willing to help you or even talk to you as a human. Do not waste your time at this hotel because you'll get more headaches than usual. I will be letting corporate know about this as well.

The room is ok,small but clean. The location is fantastic because there is quick access to the freeway. The front desk people are nice but management leaves a lot to be designed. The major issue is that I extended several times until my house is ready and didn't charge the full price for the extension and then decided to run my card without my authorization leaving my car in a negative balance which is crippled me and I'm still trying to straighten it out. Make sure when they run your card that you're aware of when they're running it. I'm currently disputing it. Just be aware so that you don't go through the same thing I'm going through now for 2 weeks.