The lady at front desk raised her voice at me as. It was a because I didn't understand what she said the first time. I asked if she could write the password down and the basically yelled me the password. Instead of staying another night I just checked out and the room had Nats in it but didn't complain I drove all the way from east New Mexico. VERY UN PROFESSIONAL.... I guess I may have interrupted her conversation. 05/23/2026

Great stay. Laura at the front desk was very accommodating for everything that came up. Clean rooms, quiet. Closest hotel to Arizona Athletic facility. Great access to McDonald's and Denny's. Would stay here again

I paid $177 for a one-night stay, plus a $100 deposit, for my son (18) and his friends (all adults) after a long hiking trip. They checked in after 4 PM, left around midnight for their hike, and returned exhausted at 10:38 AM—just before checkout. Due to safety concerns about them driving long distances while fatigued, I called the front desk to politely ask about a possible late checkout. Instead of a simple yes or offering a paid option, the staff member raised her voice and stated that “the company is losing money,” which was both unprofessional and unnecessary. I fully understand hotel policies and would have been willing to pay an additional fee. However, there is no excuse for speaking to customers in that manner. For nearly $300 total, I expected basic courtesy and professionalism, which unfortunately was not provided. I advise to find a better hotel.

Had a wonderful dining experience in the breakfast nook. You can tell the gal that works it, is committed to excellence. She always has the food hot and fresh. She really does have everything prepared like she was at home preparing it for her family. If you don't pay this woman what she's worth, I am afraid you'll lose her.

Wish I could leave a better review. Had very friendly service and breakfast was good as well. Unfortunately the bed was extremely uncomfortable and not like the beds I am used to from a Best Western. Had an issue with a homeless guy outside the door to my room but give credit to thee management that they immediately went out and got them to leave. Not sure I would stay again.

Had family staying there. Called the number listed on google AND Best Western official website and the number is wrong and an old man answers very rudely telling me I’m an idiot and stop calling this number! I reported to best western customer service and they gave me the hotels direct email so I could contact them. It’s been 24 hours and still no reply and my family have now left!! Just letting you know in advance.

I got dropped off by the tow truck at 11:45 pm and the receptionist can't give me a key for the room for which I have confirmation email while her computer screen is frozen for 15 minutes of tech support. 25 minutes after I arrived, the credit card machine isn't working to take my deposit (after I already paid online) and thus receptionist can't get to next screen to identify which room is available to give me a key! 30 minutes to finally get to bed.

The welcome desk were wonderful. Very well maintained. Clean beautiful rooms. Location was .6 miles of everywhere we needed to visit th

Recently my daughter and I stayed at the Best Western Hotel at 1342 S Power Road, Mesa, Arizona 85206-3704 United States. This must be one of the worst hotels I have ever stayed at and I highly recommend no one states here. I was never given a confirmation number as I called to make my reservation and when I asked for one they said it is ok you have a room. At our check-in, since it was after 10 pm I had to use a blue wall phone to call the clerk who was sleeping on the lobby couch to check in. The guy was so sleepy he could not figure out how to check us into the room for a few minutes. It really showed a bad image of this hotel and brand name. This should not be a hotel it should be a motel the way it is designed and kept up. We checked into room 119 and both my 15-year-old daughter and I were so shocked, just looking at the inside of the room. It was so old and unkept and clearly looked like no one cared about this hotel. I opened the bathroom/shower door and along the ceiling were patched holes like someone covered with bullet holes or water marks in the shower ceiling and white paint was patched with yellow/tan patches. As we checked in neither the bathtub nor sink would drain so I pulled the drain plugged up and both came completely out, full of dirt and hair. I just let them on the edge of the tub and sink so the water would drain. My daughter was freaking out because the room was so dirty she would not get under the covers and slept on top of the bed in a blanket she brought with her. I went to take a shower, and the shower head would not turn in either direction nor could you change the shower water pressure as it was corroded with silver junk. Just nasty. During the shower I grabbed a washcloth and noticed it was hard and brown. I threw it on the floor. When I was done with the shower, I grabbed a towel and noticed how hard the towel was. The towels were so old, so scratchy, and just would not soak up the water from my body I had to use two towels. I literally used the towel as a back scratcher. The worst I have ever seen. My daughter was sleeping on one bed, and I went to sleep in the other, as I laid down the right side of the matter was hard as a rock and the left side was softer making me feel so uncomfortable. There is no cover on the bed and with the AC on there were no spare covers in the closet. When I lifted the covers, I found 1 sheet, a small blanket, and a 2nd sheet used as a cover. I am glad my daughter brought her own blanket because were so think it did not help. I said to myself, let me check my email and went to plug in my computer and was shocked by the power outlet. The room had no USB or min-USB outlets and wall plates falling or unscrewed from the walls. The only reason we stayed in this hotel was to be assigned to stay together for bonding purposes, otherwise I would have moved to another hotel. This was one of the most uncomfortable experiences or stays I have ever been to and when I asked for new towels that were not scratchy, I was told that is all we have. This place is ready to be closed. Do not stay here. If I could give it a -10 I would.

The employees are great, the rooms are nice enough and fairly quiet. The pool and hot tub worked and we're nice to relax in. The area seemed safe and there is a Cafe right next door.