Probably more 3.5 than 4 but service was great. A bit dated but overall clean. Biggest complaint was you could hear every footstep or dog bark. We stayed at the Residence Inn off Higley during the same trip and this location was a better property despite the ratings.

Had another Great experience at this Residence Inn thanks to all of the Wonderful Staff. Friendly Service from everyone we met and rooms were exceptional. Enjoyed a daily breakfast and great conversations with the kitchen staff. Would definitely recommend this location for a stay in Mesa, AZ..

I would strongly recommend looking elsewhere if you are considering renting a meeting or event room here. My experience with their payment handling and customer service was extremely disappointing and caused unnecessary financial stress. Communication was unclear from the beginning, and when issues arose, management was unwilling to take accountability or offer a reasonable resolution. If you plan on using a debit card, be very cautious about potential authorization holds and make sure you ask detailed questions beforehand. Unfortunately, this experience left me with very little trust in how this hotel handles event bookings and customer concerns.

Very nice breakfast bar. The breakfast manager is great. Elevator and laundry room were both out of service. Staff was friendly and helpful. The room was clean and nicely laid out.

Great place to stay while on business trip. From the exterior, it may look a bit dated; however, it has been completely renovated. The rooms are spacious and clean. There are several buildings and lots of free parking for guests. It’s located near other hotels, restaurants and gas stations. It took me only 15 mins from PHX airport. This is my 2nd time staying and I plan to continue to stay here while on business trips to Phx area. Muma (front desk) is so great! She is friendly, personable and so helpful. She gives off good vibes and is great at her job.

Update: The front desk staff scammed me out of $1,200. It’s been 6 weeks and still no resolution?? I prepaid for my room with 88,000 points and they charged my credit card for the cash price. They never emailed the receipt and I have no documentation! Although the complimentary breakfast bar was the best I have had at a Marriott brand, unfortunately, housekeeping screwed up and didn’t replace our towels, wash clothes, Kleenex or remove our garbage. We did everything ourselves. The housekeeping department lied and said someone was in our room. But my family was out shopping for 6 hours. Maybe this was too long of a stay! AVOID THIS PLACE??

Staying at the Residence Inn by Marriott Phoenix Mesa Hotel in Mesa, Arizona for two nights with my parents turned out to be way more enjoyable than I expected. The whole place has this warm and relaxed feeling that makes it really easy to settle in, and I noticed right away how many teenagers were staying there too. It honestly makes sense because the hotel feels comfortable in a way that teenagers would enjoy a lot, especially with all the open spaces to hang out and the fun, friendly atmosphere around the property. I was surprised by how spacious everything felt, from the lobby to the outdoor areas, and it made walking around the hotel feel calm and unrushed. Even though it was my first time staying there, I didn’t realize how much there was to appreciate until I explored a little bit. I really liked how simple it was to enjoy the stay without feeling pressured to be anywhere at a certain time. I never doubted that the experience would turn out the way I hoped it would. I’ve only stayed at this hotel once in my life before writing this review, but it ended up being one of the most comfortable and pleasant hotel experiences I’ve had in a long time.

Everything was going very well. The location was perfect and the complimentary breakfast bar was the best I have had at a Marriott brand. Unfortunately, housekeeping screened up today and didn’t replace our towels, wash clothes, Kleenex or remove our garbage. We did everything ourselves. The housekeeping department lied and said someone was in our room. But my family was out shopping for 6 hours. Maybe this was too long of a stay!

So, I extended my stay and the incompetent front desk clerk charged my card as you can see, allowing me to stay. I check out and her incompetent behind charges my card again. I had to literally get on the phone with my bank to prove to the incompetent team, which includes Wayne the Manager that my card was indeed charged twice and not done correctly. They claimed they didn't see it. How did you NOT see what you charged me just the day before? If the card had not gone through I wouldn't have been able to stay. I will be honest, it felt very racial and racist, which I have already spoken to Marriott about. Now I'm still waiting for this to go back into my account. The third charge cleared already. This is money I will not have for my family because of their sheer incompetence. It's literally going to take 7 full business days to drop. I love the Marriott brand but this location I do NOT recommend especially if you're a minority. I will go to another location when I need to stay at a hotel. This is NOT it.

This place has us spoiled! Breakfast saved us $20/day. So good and lots of choices. We thought it went to 9:30 instead of 9:00 and arrived at 9:10. Wonderful staff got us coffee although they had already taken to kitchen area. Let us fill our plates before cleaning/putting food away. Room layout is nice with swivel tv! Kitchen with utensils, bowls, etc. our next stay was at a different hotel and it was a disappointment! Will be staying here again and highly recommend!