This place is clean and inviting. The pool area is nicer then most hotels. We went down for breakfast and they charge! Its not included in stay. Bummer. We went to find front desk, to get vouchers or pay and they disappeared. We wait for 30+ minutes. Raul the food professional came and save the day for holiday in. He came and soothed us with his excellent customer service. Im serious we would have been upset if he hadn't came and made everything right. Hes an incredible customer service professional. We saw him our entire meal helping out several families and supporting them with having an excellent stay. Thanks RAUL

This is a wonderful restful place! The staff is friendly and courteous. The rooms are immaculately clean and they are serviced every day unless you designate otherwise. This hotel has an excellent chef that serves delicious and large portioned meals! I look forward to coming to this Holiday Inn again. The staff from the general manager to the maintenance workers are willing to help you in any way they can! I have never been to any Holiday Inn offering this type of excellent service before!

We had a fantastic stay at Holiday Inn Mesa in Arizona! The breakfast restaurant service was amazing. Raul and Cristina were absolutely delightful, so kind, attentive, and accommodating. The entire staff made us feel warm and welcome, and our rooms were very clean and comfortable. We’re truly grateful for such a cozy, inviting, and genuinely kind place to stay

I would like to begin by stating that this hotel certainly meets the standards of a 3-star establishment and the Lady's at the front desk was awesome and a pleasure to work with in checking in!?? While "The great focal point is the resort-style pool area," the hotel would benefit from some renovations, both internally and externally, due to its somewhat uninspired appearance. Advantages: * The room was exceptionally clean. * The bed provided great comfort. * The front desk staff were very pleasant and hospitable. * The pool area was very enjoyable and tranquil, with ample lounge seating. * Parking was complimentary. * There were no bedbugs in my room. Disadvantages: * The hotel's exterior and main lobby are in need of revitalization. The main lobby, in particular, seems to be an underutilized space. * Small TV * Breakfast should be complimentary. This is not a 4- or 5-star hotel to justify charging for a mediocre breakfast, especially when it is offered for free at other Holiday Inn locations. * The hallways are dimly lit; improved decor and lighting would be beneficial. * One elevator remains out of service, and new ones are required. In conclusion, this is a pleasant and respectable hotel for a stay. The photographs I have provided showcase my room, which was a KING WHEELCHAIR ACCESSIBLE ROOM and a view of the pool area, which was remarkably quiet and situated away from I-60, should this information assist you in selecting a room. This a place that I most definitely came come back to!

The pool wasn’t heated and was so cold you couldn’t go in. Starting on Thursday large groups of kids sports teams checked in for the weekend. They ran up and down the hallway constantly, were loud and disruptive. They congregated in the hallway and ate food. Only one of the two elevators was working.

I would like to begin by stating that this hotel certainly meets the standards of a 3-star establishment. While "The great focal point is the resort-style pool area," the hotel would benefit from some renovations, both internally and externally, due to its somewhat uninspired appearance. Advantages: * The room was exceptionally clean. * The bed provided great comfort. * The front desk staff were very pleasant and hospitable. * The pool area was very enjoyable and tranquil, with ample lounge seating. * Parking was complimentary. * There were no bedbugs in my room. Disadvantages: * The hotel's exterior and main lobby are in need of revitalization. The main lobby, in particular, seems to be an underutilized space. * Small TV * Breakfast should be complimentary. This is not a 4- or 5-star hotel to justify charging for a mediocre breakfast, especially when it is offered for free at other Holiday Inn locations. * The hallways are dimly lit; improved decor and lighting would be beneficial. * One elevator remains out of service, and new ones are required. In conclusion, this is a pleasant and respectable hotel for a stay. The photographs I have provided showcase my room, which was a KING WHEELCHAIR ACCESSIBLE ROOM and a view of the pool area, which was remarkably quiet and situated away from I-60, should this information assist you in selecting a room. This a place that I most definitely came come back to!

Unfortunately, we were placed on the 6th floor and they decided to have karaoke on the 7th floor. The music was so loud we literally could feel it when laying in bed and our doors and pictures were rattling. Upon arrival we were not informed of this "event" that would be happening on our ceiling. Chii, the only front desk worker, informed us around 7 or 8pm she just learned it was happening and its normally in the restaurant. She said she was the only one working, management was not there even the the hotel was fully booked (so we couldn't move rooms), and Chii wasn't sure when they would close down, but estimated around 10 when I called the first time. I asked if we could leave and get a refund around 10pm as the party was still going strong. Chi said maybe a partial but she couldnt authorize it and her manager wasn't available. Music stopped around 10:15 and the party wrapped up (a lot of yelling, cussing, etc) around 11. Needless to say, this ruined our night. We had an early flight and only could get about 4 hours of sleep. It would have been appreciated if we would have been informed of this and given the option to stay upon check in. We needed to sleep. I cant imagine anyone on the 6th floor was very happy last night. My texts were ignored for hours, I had to call twice to try to get an answer on when they would shut down. Just not a good experience. Rooms were ok, standard. Hair under mattress pad and a lot of dust/dirty in corners but nothing major. Beds were OK.

Every thing was nice until we settled in and realized they had construction going on. Drilling and banging throughout the day into the night. Morning comes around and I get a notice that fire drills will be going off from 8am-6pm the following day. I go down to breakfast and my party and I were being stalked by the restaurant staff, constantly badgered for vouchers-dishes- they brought us a check, even though its supposed to be free, I’m assuming for a tip? But… its a breakfast buffet, we weren’t being waited on at all just bothered to fill out the tip. I just wanted to eat & visit, and they made having breakfast a very uncomfortable experience, like we were a bother. So, traveling with older-very sensitive sleepers, I approached the staff and they couldn’t have cared less. Very dismissive and rude. It seems like common sense to have been notified at the time of check in of all the construction noise and fire alarm tests when I was checking in and I would have chosen a different hotel to accommodate my party.

We had a wonderful stay at Holiday Inn Mesa, Arizona. Check-in was incredibly friendly and calm, which meant so much to us. The kitchen manager, Raul, was truly delightful—so kind, attentive, and accommodating. The entire staff was warm and welcoming, and the rooms were very clean and comfortable. We’re here as a family to support our grandfather while he’s on hospice, and this hotel provided a sense of comfort, care, and ease during a very emotional time. We’re deeply grateful for such a warm, cozy, and genuinely kind place to stay.

I read many reviews before I arrived and was impressed with how comfortable everyone said the beds were. I am here to tell you That this was the most comfortable bed I have ever slept in. I am typically a serious insomniac but I crashed immediately and slept Like a dream! The room was nice, nothing super fancy but very clean With a nice stepping shower e a motion sensor light in the bathroom and nice lighting from behind the bathroom mirror. I took some points from my rating because the cafe closed early for dinner on "slow nights" so not knowing this intending to eat late, I missed my chance for dinner two nights in a row. They had a little shop with snacks and drinks so I didn't go hungry but I would have preferred to try the cactus Cafe I think it is called. I was also giving contradictory information by the various staff members I spoke to about the timing of things. The buffet breakfast was very nicely presented aunt had a nice selection but not very hot neither was the bacon, though that last was very tasty. The man who seemed to be in charge of the breakfast was very helpful and friendly. All the staff were very nice and friendly, just something to have different information from the other about when things close and what days things were open and such. Unfortunately I did not have a chance to take a dip in the spa but the spa and pool looked lovely. The location is just off i-60 which was very helpful getting to and from places in the East valley. Unfortunately my room overlooked the low roof loaded with coolers and internet discs and wires and mechanical stuff so my view left a lot to be desired but if I live looked beyond that and looked beyond the i-60 just beyond that, I had a lovely view of the Superstition Mountains and that was beautiful. Everywhere I walked in the general area was clean and housekeeping always seemed to be bustling around working on things. There is an ATM near the lobby elevator and the display of brochures for entertainment purposes. There is also a bar open everyday but Sunday. I did not have time to visit it but I'm sure it was nice. I thought the pricing was reasonable and I would stay there again with specific requests about where my room would be located so I would have a better view. I do recommend this Holiday Inn.