If every hotel hired a Jaxon, the hospitality industry would be undefeated. From the moment I walked into the Sheridan Hotel, Jaxon was on it. Fabulous. Fantastic. Attentive. Completely dialed in. The guy was all over his shit in the best possible way. anticipating needs, welcoming, professional, and genuinely enjoyable to interact with. First impressions matter, and if I’m going to be greeted at a hotel and have that kind of experience, it’s only coming from a Jaxon. He set the tone immediately and made the stay better before it even started. Kudos to him and to the Sheridan for having someone like this on the front lines. J-dubs is exactly who you want representing your brand

We were there for Swornfest 2026. Rooms were great and comfortable. We were lucky and got a 1st floor room which really helped. Staff was amazing, they went above and beyond to help out. Really enjoyed our stay there and felt welcomed. Would definitely go back.

I only have one negative comment about my room, specifically. The configuration of the shower was challenging. First, because of the way it was positioned, I was almost drenched when turning the water off or on. And the shower head was so high, it couldn’t be reached to be adjusted. Second, the soap holder was positioned at the front right corner of the shower. If I put my soap in it, I was drenched each time I reached for it. Third, the glass shower door opened inward. I felt like a contortionist trying to get the door closed when entering and opened when exiting without drenching my entire head and getting my hair sopping wet.

Fabulous location, peaceful, nice walk in park opposite and shops a short walk. I loved the hotel's decor, tasteful and peaceful. The staff were very pleasant and helpful. There were 2 major down sides. The cleaning of my room was a constant irritation. So simple, but I regularly had to go to reception to say that my toilet roll had not been topped up for days and I had run out, also had a build up of slime in a corner of the shower that was not touched for 10 days until I complained. Also had to flag that the room had a thick layer of dust and had not been vacuum cleaned for a while due to the debris on the carpet. My electronic key pad on the door had a cover that kept falling off but the cleaning staff never thought to say anything. Just not what you expect when paying Sheraton rates. The menu choice in the restaurant was really poor. There were only 2 items on the menu that I liked. One was the burger which was very nice but barely warm when it arrived. The other was a steak which was small and had been sliced up. I've never had a steak served like this and did not like it. The steak was barely warm too. It was suggested I try a pork dish which I did, and it was very tasty, but contained so little pork it was not worth having. Such a pity for such a lovely hotel

Good location. Was there for a show. Nice ballroom & lobby. It’s apparent they host a lot of events. The rooms need renovating tho. Most importantly, they are clean and comfortable, but I had loose floor tiles in my bathroom and a bipolar thermostat that wouldn’t hold a normal temperature. Shower was iffy-the faucet converter doesn’t really work well. There’s old nicked up furniture and lamps that have been retrofitted with built in phone chargers and outlets. That all said, the staff was awesome and beyond helpful no matter what time you arrive. The staff is by far the best and most appreciated asset here. Would love to see these rooms renovated so it matches the vibe downstairs.

Great location! Rooms are dirty and carpet is filthy! The doors do not lock properly and wall paper inside restroom coming apart. The shower not cleaned properly as you can see the hairs stuck on the drain! We booked the suite access which was available online with dates specified. As we arrived , we found out club is closed on the weekends! The pool is dirty. The staff sits inside the room near by and finally gets up to assist. I have never been greeted like this at any Sheraton! This was just not the experience I was expecfIng from a Marriott Property! The waitress at breakfast not even worth mentioning! Bottom line never staying at this location again!! !

My family & I stayed one night. Room was cleaned & very comfy. I woke up in the morning to shower, as I reached for the wash rag to use, I noticed it was not very clean. Like someone had used it & folded it back up to think it was clean. Before I left, I took the wash rag to the front desk to let them know the situation. They informed me that they would be talking to housekeeping. Over all the stay was nice. P.s - please get better pillows!

Beautiful hotel in a great location with clean modern rooms and a giant pool. We love coming here for our regular stay-cations. The location is convenient to a lot of great food, entertainment and shopping and it is located next to a beautiful pond with a great playground for the kids. There are multiple pools and hot-tubs with a giant screen that regularly shows movies and sports. The fitness center is nice and so are the in-house restaurant options. We will be continuing to come back to enjoy what this place has to offer.

For breakfast I had the "Big Benny" with eggs Benedict, smoked salmon, poached egg, arugula with chipotle hollandaise and fire roasted tomatoes. It was sooooo delicious and cooked to absolute perfection. ? We had originally had other dinner plans, but after daydreaming about how good our breakfast was, we decided to cancel the other reservation and return for dinner. I'm so glad we did!!! For dinner, I ordered the bourbon glaze pork belly and the stuffed mushrooms as the appetizer. ??? I dont even have the words to describe how amazing our meal was. We loved it so much that we asked our server to give compliments to the head chef, and he came out to personally greet us! We will certainly recommend to friends and family and plan to return on our next trip! ?

I got the loaded fries with chicken and crawfish on top of them. So good! Sooooooo good! Everything I have had here within the last couple months have been nothing short of Amazing. The new executive Chef is a friendly, outgoing, cheerful guy that’s wants everyone to have a smile on their face. He seemed very pleased to hear that we loved his food and can tell he aims for higher than excellent expectations. The new menu is delightful and the staff is rockstar status. I would recommend this place to anyone who is loyal to me.